Refund policy

REFUND POLICY

At Linden Loaves, every loaf is handmade and baked fresh in small batches, so our approach to refunds and exchanges is shaped by the fact that we sell perishable food.

Quality Issues

If there's a problem with your order, whether it arrived damaged, incorrect, or you're not happy with the quality, please contact us within 24 hours of receiving your delivery or collection at carosabbagha@gmail.com or via our contact page, including a photo where possible. We'll happily replace the item, offer a credit toward your next order, or provide a refund, depending on the issue.

Change of Mind

Because our bread is freshly baked to order and perishable, we're unable to accept returns or offer refunds simply for a change of mind once an order has been baked or dispatched.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Wholesale customers should refer to our standard 48-hour notice period outlined on our wholesale page. For retail online orders, we'll always do our best to accommodate changes made before your order goes into production, but we can't guarantee changes once baking has begun.

Workshops and Bread Club

Bookings for baking workshops and our Bread Club subscription are subject to the specific terms provided at the time of booking. Please contact us directly if your circumstances change.

Delivery Issues

If your delivery hasn't arrived within the expected window, please get in touch and we'll look into it right away.

Contact Us

For any refund, exchange, or order query, reach us at carosabbagha@gmail.com or via our contact page. We read every message and will always try to make things right.